
Centralised Communications Network
Vehicle Recovery Ops
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Reduce your call centre processing time down to minutes
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Learn to operate the platform in a few hours
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Live GPS Tracking of your equipment and customer location
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Jobs sent via SMS app on android or iOS phones
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Live job status dashboard
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System can be run from home (accommodates working from home)
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Manages tolls and rates base on job provides costing before dispatch
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Ability to provide invoicing through your current accounting software
Quality Information Control Checks
Insurance FNOL
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Complete FNOL management
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Segmentation for Claims Handling
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SMS communication between Recovery and Customer
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Live ETA times with tracking on key user touch-points
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Stage-gated quality controls for performance
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FNOL completed while recovery in transit on cell phone.
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All information captured ‘Real Time’
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Load pictures at the scene.
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Submit completed FNOL from Cell phone.
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Take additional pictures after recovery.
Task Management
Service Providers
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Platform has the capability to manage most service providers; plumbers, technicians
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Supplier management with cost estimates tools
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Identify service required, locate customer, identify closest provider and dispatch
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Live ETA times with SMS & Mobile job progress tracking
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Job closed out at completion.
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Tires, Windscreens, emergency repairs and domestic repairs.
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PO handling and invoice facility to automate and help reduce admin
Who We Are
We help the Automotive Industry with expert domain-driven development on Vehicle Recovery Operations, First Notification of Loss (FNOL), and Fleet Management Solutions. Our award-winning journey was born from first hand-experience realizing the need for industry transformation of digital service design for automotive sector businesses of all sizes.
Unlike existing software solutions Spire brings together a team of specialists that will wrap their arms around every Customer. We provide a full management implementation plan with 24/7 Customer Support 365 days a year to ensure we uphold the on-demand expectations of consumers around the world.
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