FNOL
INCIDENT MANAGMENT

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FNOL Generated

01 CUSTOMER
ENGAGEMENT
02 SECURE PIN
ACTIVATION
03 MANAGE RISK 
PERFORMANCE
04 FNOL CASE
HANDOVER

Customer Updating

Quality Checks

FNOL Closure

Empathy & Urgency

25%

50%

75%

100%

  • Empathy/Care/Support

  • Confirm Rental Agreement No.

  • Immediate Assistance deployed

  • Commence Statement of Fact (SOF)

  • Send PIN via SMS & mobile web

  • Initiate FNOL KPI tracking

  • Review Statement of Fact (SOF)

  • Language translation (Option)

  • Additional comments facility

  • Upload photos, add feedback

  • Add 3rd party contact details

  • Submit to Call Handler 

  • Quality Check FNOL

  • Manage additional Services

  • Full Audit trail on any touch point

  • Provide settlements indicators; (Express, Standard, or Extra Time)

  • Proactively manage KPIs vs SLA

  • Send FNOL copy to Customer (PDF)

  • Handover FNOL & Customer to Settlement team

  • Send optional end-of-FNOL Customer Feedback SMS 

  • FNOL Complete

FNOL in Minutes

PROVEN TECHNOLOGY THAT WORKS

Spire allows call centre's to provide claims assistance to handle the first notification of loss (FNOL) quickly and effectively via mobile web & SMS. We also provide a fully managed service for subcontractors that will benefit their suppliers nationwide.

APP-FREE

Our approach uses SMS & Mobile Web for progressive data capture in real-time

GLOBAL SOLUTION

 

Anti-Fraud GPS Timestamps anywhere in the world supporting 100 languages

 

RELIABLE INFRASTRUCTURE

Fully scalable on AWS (Amazon Web Services) to seamlessly expand across global regions

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App-Less SMS
& Mobile Web 

Behaves just like an App!

The new acronym ENOL (Electronic Notification of Loss), uses technology to reduce insurers' operational expenses by pinpointing GPS Location, using anti-fraud timestamps and automating the Insurers FNOL process in 103 languages.

Incident Management Software

Expert First Notification of Loss
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Instant Data Capture at Scene
Digital Media Uploads
  • Lean incident workflow solution

  • Automating the Insurers FNOL process 

  • Connecting multiple User types

  • Bespoke acess according to Authorization

  • Real-time updates into dynamic dashboard

Connected FNOL Recoveries

Centralised Control Centre
  • Parallel Workflows for bespoke Towing Services 

  • Affiliated data with FNOL Service for Audit trails 

  • Pinpoint GPS Location on SMS & Mobile Web

  • Traffic camera video media available upon request

  • Applied Car Replacements workflows

Digital Asset Handover
Statement of Fact
  • Full Reporting Module for Ops and Finance

  • PO Handling and Invoicing Module 

  • Stripe Payments Integration 

  • 3rd Party Portal Features available 

  • SAGE and Quickbooks API's available 

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John Dowling - MD Cartow.ie

"We went to the market for a solution but couldn't find a solution...until we found Spire Software."